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Free standard shipping on U.S. orders over $100 · 30-day returns
Elowen

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Frequently asked questions

How much does shipping cost?+

Standard U.S. shipping is $7.95, and free on orders of $100.00 or more. Express shipping is $18.00. See our Shipping Policy.

When will my order arrive?+

Orders are processed in 1–2 business days. Standard delivery then takes 3–7 business days; express takes 1–3 business days. You'll receive a tracking number by email.

Do you ship internationally?+

Not yet — we currently ship within the United States only.

What is your return policy?+

You can return unworn items with tags attached within 30 days of delivery for a full refund or exchange. U.S. returns are free. See our Return & Refund Policy.

How long do refunds take?+

We issue refunds to your original payment method within 3 business days of receiving your return. Your bank may take 5–10 business days to post it.

Which payment methods do you accept?+

Visa, Mastercard, American Express and Discover. Payments are processed securely by Stripe; we never see or store your full card number.

How do I find my size?+

Each product lists fit notes, and our Size Guide has full body measurements. Still unsure? Ask us — we're happy to help.

Can I change or cancel my order?+

Yes, within 2 hours of placing it. Contact us as soon as possible with your order number.

Didn't find your answer? Contact our team.