Return & Refund Policy

Return window

You have 30 calendar days from the date of delivery to request a return or exchange.

Eligibility

To be eligible for a return, items must be:

• Unworn, unwashed and unaltered, in the same condition you received them.
• Returned with all original tags attached and in the original packaging where possible.
• Free of makeup, deodorant, perfume, pet hair or other signs of wear.

Non-returnable items

• Items marked "Final Sale" at the time of purchase (clearly labelled on the product page).
• Gift cards.
• Items returned after the 30-day window or that do not meet the conditions above.

How to start a return

• Email hello@elowen.example or use our contact form with your order number and the item(s) you'd like to return or exchange.
• We'll reply within 1 business day with return instructions and a prepaid return shipping label.
• Pack the item(s) securely, attach the label and drop the package off with the carrier.

Return address (please do not send items without first contacting us): Elowen Clothing LLC Returns, 210 Market Street, Suite 4, Portland, OR 97204, United States.

Return shipping costs

Returns and exchanges within the United States are free — we provide a prepaid return label. Original shipping charges (for example, express shipping) are non-refundable unless the item was faulty or we made an error.

Refunds

Once your return arrives, we will inspect it and email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 3 business days of inspection. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your statement. We do not charge restocking fees.

If you haven't received your refund after this time, please check with your bank first, then contact us.

Exchanges

If you need a different size or colour, request an exchange when you contact us. We'll ship the replacement as soon as your return is scanned by the carrier, subject to availability. If the item you want is unavailable, we will issue a full refund instead.

Damaged, defective or incorrect items

If your item arrives damaged, defective or is not what you ordered, please contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund — including any shipping costs — at no cost to you.

Order cancellations

You can cancel your order free of charge within 2 hours of placing it. After it has shipped, please follow the return process above.

Contact us

If you have any questions about this policy, please contact us:

• Elowen Clothing LLC
• 210 Market Street, Suite 4, Portland, OR 97204, United States
• Email: hello@elowen.example
• Phone: +1 (555) 014-2290 (Monday – Friday, 9:00 am – 5:00 pm (Pacific Time))
• Or use our contact form.